During these difficult times, we would like to reassure our patients that we are trying our very best to provide treatment to our patients with the utmost safety and protection whilst we manage the day to workings of the Surgery during COVID 19. We do not need to know if you have symptoms but please ring us if you are acutely unwell.
Here are some of the measures we have put in place to provide protection to our patients and staff working in our organisation:
Contacting the Practice
• All patients are advised to ring the surgery on 01572 722621 if you have an urgent clinical concern. All routine and non-routine appointments are being telephone triaged by a clinician.
• All patients are advised against coming into the surgery if you have a new persistent cough or a high temperature, you are advised to self-isolate for 7 days. If your symptoms worsen or persist for longer than 7 days, please contact the surgery for advice.
- All patients are advised against coming into the surgery if you have visited a lockdown area or have been visited by someone who has travelled from a lockdown area
• If you have any other non-COVID 19 related concerns, you should contact the surgery, they will be added to the clinician telephone triage list, where a clinician will ring you to advise further.
For further information on self-isolaion or the latest information on COVID 19, please visit; http://www.nhs.uk/conditions/coronavirus-covid-19/
• In order to restrict the number of face to face consultations carried out in the surgery, the Clinician who rings you may arrange for a video consultation using software called ‘AccuRx’, you will need a smartphone for this. They will send you a SMS text message to your smartphone with a link to join the video consultation.
Visiting the Practice
- • Our nursing team are carrying out INR’s and also taking blood tests whilst wearing (Personal Protective Equipment) PPE.
- • When patients are booked into an appointment at the surgery, you will be informed to wait in your car / or in the carpark until a clinician is ready to see you. You are asked for the make/model/colour/registration number plate of the car that you are using
- • You must not come to the surgery if you show any COVID 19 symptoms (new cough and or high temperature).
- • We have enabled an area within the building, where vulnerable/at risk patients who need to be seen at the surgery, can be seen. This has limited access to all personnel as well as patients, allowing us to reduce the risk of vulnerable patients contracting the virus during your visit.
- • If you are asked to collect something from the surgery, you will be asked to use the intercom which has been installed, it allows you to speak to a member of the reception team without entering the surgery. A member of staff will then deliver the item you are requesting by attending to you whilst wearing a mask (for your protection).
- • You are advised to request repeat medication using the website if you do not have access to Systmone online prescriptions: https://oakhammedicalpractice.co.uk/online-forms/repeat-prescription-request/
- • We have setup a ‘Hot Hub’ which is operating out of the portacabin, were there is the need, it will only be accessed by patients who need to be seen by a GP and who have COVID 19 symptoms. This will be carried out by a GP who is wearing full PPE clothing. Once they have seen the patient, they will initiate a full disinfect of the space that has been used to see the patient. As you may notice, we have deliberately closed off the walkway access to the portacabin to protect patients from accessing the pathway and reduce the spread of the virus.
Visiting Minor Injuries Unit (Rutland Memorial Hospital)
• The Minor Injuries Unit (Rutland Memorial Hospital) is operating using the same principles as the surgery, so please ring 01572 722621 and let us know the nature of your injury, we may ask you to be triaged by a clinician first and they will decide on your booking into the clinic. They will continue to operate from the usual weekday hours of 8:30am – 6:30pm.
Finally, please understand that whilst the NHS staff carry out an amazing job to ensure that they are well enough to come into work to enable the surgery to remain open, there are occasions when some of the staff have/will have to self-isolate, as such, we are operating on a reduce workforce and we are grateful for your kind understanding whilst we try and deliver the best service to you during these extraordinary times.
We understand the importance of continuing clinics for preventative care so we will be contacting patients who are overdue for cervical screening to be seen at the Surgery.
We are sending SMS Text messages to patients to inform them about any changes to your upcoming appointments or latest urgent communications concerning changes to operations during COVID19. If you have not received any SMS text messages from us in the past month, please update us with your latest mobile number so we can ensure you are kept informed.
We have upgraded to the latest (version 4) of Electronic Prescriptions, which means that when your GP prescribes your medication you will be given a token, it looks like a prescription but it has been signed digitally by your GP (the token will not require a signature). You may take this to any pharmacy of your choice.