In April 2022, the Care Quality Commission (CQC), the independent regulator of health and social care in England carried out its inspection of our Practice.
A report has been issued presenting the findings of the quality of care we provide and indicates that our overall rating is considered Inadequate and places us in special measures.
We understand that you may be worried but would like to assure you that we have accepted the report and its findings and working with our team, we have taken steps to respond to each and every one of the recommendations for improvement made by the CQC.
Our response to the inspection was immediate and we have been implementing the action plan we developed to address the concerns.
The services we provide to you will continue at Oakham Medical Practice. With support from our Patient Participation Group members and allied healthcare organisations we will make the appropriate improvements to continue to provide you with safe, effective, responsive and well led services.
As you know some service delivered had to be adjusted during the pandemic. These services have been reinstated including all clinical reviews including care of medication and immunisations, giving greater assurance to you as a patient that your care is safe and delivered to a high standard. We also have the appropriate and effective systems in place to manage and monitor patient care.
Our staff are valued, and our greatest asset and we continue to ensure our staffing levels are appropriate to providing good care. We have recruited to key roles including four GPs, four advanced nurse practitioners and a Deputy Practice Manager. We have also ensured that staff have adequate training, professional development and appraisals to enable continuous improvement. We also ensure that all staff are aware of the latest clinical guidance.
We were encouraged to see that the CQC findings did acknowledge that staff dealt with patients with kindness and respect and involved them in decisions about their care.
The last 2 years have seen an unprecedented demand on health and social care services. GP practices have had to adapt and respond to the pandemic and as we come out of the pandemic respond to the increase in the demand. Despite all the effort we are making, patients are feeling differently about their general practice at the moment. Whilst many tell us they appreciate the care they receive and like the new ways of accessing care created over the last 16 months, many patients are sharing their issues and concerns. However, excluding the patient perception regarding access, the CQC have not flagged this as an area of required improvement.
Our Practice is united in its commitment to provide a high-quality accessible service and to maintain an efficient, safe, caring, responsive and well led environment for all our patients. Along with the Practice team we will continue to take all appropriate action to safeguard our services for our local population.
If you have any questions or concerns relating to how the practice is looking to make these improvements, then please contact the Practice Manager via our website using the Comments, Complaints and Suggestions form. If you are unable to access our website, please contact us in writing.